Support

Need help? Send us a message and we'll get back to you soon.

Or email us directly at prashanthvaidya@therunninggenie.com

Getting Started

New to The Running Genie? Here's how to set up your AI running coach in minutes.

1. Download the App

The Running Genie is available for free on both iOS and Android. Search "The Running Genie" on the App Store or Google Play, or visit our homepage for direct download links.

2. Connect Strava

After signing up, connect your Strava account to automatically sync your running history. The AI coach uses your past runs to understand your fitness level, training patterns, and pacing zones.

3. Get Your AI Coaching

Once your runs are synced, the AI running coach will analyze your data and provide personalized training insights, performance analytics, and coaching recommendations. You can also create an AI training plan for any race distance from 5K to ultra marathon.

Troubleshooting

Solutions to common issues.

Strava runs not syncing

Make sure your Strava account is connected in the app settings. If runs are still not appearing, try disconnecting and reconnecting your Strava account. New runs typically sync within a few minutes of being uploaded to Strava.

AI insights not loading

The AI running coach needs at least a few recent runs to generate personalized insights. If you have runs synced but insights are not appearing, try closing and reopening the app. If the issue persists, contact us using the form above.

Training plan not updating

AI training plans adapt weekly based on your completed runs and how you rate your effort. Make sure you are logging runs through Strava and providing feedback when prompted. Plans refresh each week to adjust pacing, volume, and intensity.

Frequently Asked Questions

Quick answers to common questions.

Is The Running Genie free?

Yes. The Running Genie is free to download and use. Core features including AI coaching, Strava sync, challenges, and run sharing are included at no cost. Premium membership unlocks full AI training plans, advanced analytics, and unlimited run analysis.

Which devices and platforms are supported?

The Running Genie is available on iOS and Android. We currently integrate with Strava for run syncing and analytics. Support for Garmin and Coros is coming soon.

How do I cancel my premium subscription?

Premium subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel, go to your device's subscription settings and select The Running Genie. You will retain premium access until the end of your current billing period.

How do I delete my account?

You can delete your account and all associated data directly in the app under Settings > Data Management > Delete My Data. This permanently removes your profile, preferences, and all stored data from our servers. Alternatively, you can email us at prashanthvaidya@therunninggenie.com with the subject line "Account Deletion Request."